Company profile T-Systems Czech Republic About T-Systems Czech Republic T-Systems forms, along with the T-Mobile, the part of the Deutsche Telekom AG Holding. T-Systems provide complex services and cares for the corporate customers IT systems. The company‘s branches are located in more than of 20 countries and with more than 52.000 employees the company delivers its services worldwide. T-Systems serve companies in all industries – from the automotive industry to telecommunications, the financial sector, retail, services, energy all the way to government agencies and the healthcare sector. T-Systems main objective is to support the customer competiveness. Thats why the customers are approached with the maximum of flexibility respecting their actual technical and financial situation. They are always offered solutions meeting their requirements in the best manner. The solutions involve the broad issue the customers are confronted with. A unique symbiosis of IT and of telecommunication services, supported by mother company Deutsche Telekom wide know-how enables the T-Systems to implement complex IT projects in the field of systems integration as well. Thanks to its control over all components a quality quarantee and reliability of delivered services through the whole chain up to individual applications for particular users is being provided by T-Systems. ICT from the customer point of view The actual issues of ICT employment in various companies have been analyzed by T-Systems and areas have been identified which are supposed as critical by the customers, first of them being to ensure data security. As to their back-up or the prevention of abuse (either of the data or ICT tools) every company must undertake all necessary measures to prevent their loss or theft in order not to forfeit its business results and its credit by the customers. Another significant area lies the field of collaboration. Without collaboration, either within the company or between companies, the market demands for agility and quality cannot be absolutely met. A great attention is therefore being paid by T-Systems to the tools enabling the teams collaboration, either as to the modern telephony or specialized problem oriented IT platforms. There is a third area related closely to the collaboration – the mobile communication. It is practically indispensable today for the competent persons to have necessary information at their disposal anywhere and everywhere. Company’s IT task is to offer such a platform enabling secure information delivery in a form the recipient‘s needs. T-Systems advantage is being fully manifested here – the association of the telecommunication and IT integrator familiar with both worlds at a time. The ICT costs constitute the fourth area of interest. An active efficiency increase and costs saving policies are every company’s attributes today. The most effective ways are being looked for to preserve ICT functionality and quality along with achieving of savings: They can be helped by T-Systems. The company been profiled itself for a long time as a reliable partner for many outsourcing projects and started gradually to offer dynamic services paid for real ICT sources use (pay-per-use). Thanks to the development Dynamické služby a cloud computing k dispozici pro vaše podnikání. of communications „cloud computing“ services can be provided by T-Systems exactly in accordance with customers‘ requirements.. The companies are thus enabled to achieve cost reductions and unprecedented flexibility in optimizing the ICT sources to their actual needs. As to SAP system operation for customers on the cloud computing basis the T-Systems is regarded as an undisputed world market leader today as to the SAP System operation on the cloud-computing basis. Deutsche Telekom AG Revenues 58,2 Bil. € (2012) T-Systems Telekom T-Mobile ICT solutions for large multinational corporations and public administration worldwide are being provided by T-Systems. There are products for fixed networks, mobile communications, Internet and IPTV being provided under the Telekom brand in Europe. T-Systems in the Czech republic As a global T-Systems group member T-Systems Czech Republic incorporates the telecommunications operator and system integrator know-how. The company has profiled itself as a prominent provider of complex ICT solutions. The substancial part of the T-Systems offering consists of outsourcing services namely for the commercial sphere (the largest outsourcing project in the Czech Republic has been successfully implemented). The company also reacts to the requirements of its customers by applying cloud-computing services. The finance company Transfinance, Actum /G2 digital agency or the Czech Software 602 software company being prominent company references in this area. T-Systems became also one of the key suppliers of the telecommunication and ICT infrastructure for the public administration. One of the key registers – the Trade Licensing Register – is being operated by T-Systems. Services to organizational units of multinational companies, such Volkswagen, E.ON and others in the Czech Republic are further being routinely provided by T-Systems Czech Republic. Mobile services in the Netherlands, Austria and the Czech Republic provided by T-Mobile. T-Systems Czech Republic (bil. CZK) Employees (emp.) Revenues 3,5 1000 3,0 800 2,5 600 2,0 1,5 400 2008 2009 2010 2011 2012 T-Systems solutions Today’s world constitutes a global and dynamic environment needing an permanent adaptation. Actual trends and market developments are constantly followed by T-Systems. It evaluates and offers answers to routine and unexpected problems related to information and communication technologies. Global economy‘s changing behavior, the mobility increase, collaboration and individualization along with high security requirements, transparency, social responsibility and sustainable development create T-Systems basic frame for its solution offerings in the ICT area and system integration for corporate clients and public administration. T-Systems services and solutions offering is of a unique dimension and all ICT domains are covered by own sources. The services portfolio takes use of the proved innovative and modern technology, procedures and mother’s companywide international background. Telecommunication services The core component of T-Systems portfolio in the Czech Republic consists of products covering corporate customers communication requirements and public administration needs. They are free to opt for a wide data and voice and internet access services. The utilization of IP technologies (MPLS, Ethernet, VoIP), implementation of secure IP-VPN and high-speed optical network are a commonplace. All this creates preconditions for current processes optimization or creation of new business and IT processes. All T-Systems services are oriented towards maximal availability, security and reliability. For customers technologies location (servers, disc arrays, storages) hosting services are being offered by T-Systems within technology premises and data capacity split-off in its own secure data centre of Tier3+ category. A complex service embracing provision of applications operation, facilities lease and consecutive service and supervision can be used by the customer. Dynamic services, cloud computing The companies and individuals behavior has been changed radically by the rapid development of internet and other technologies embracing the whole market from small companies to multinational concerns. The speed and adaptability become more and more key competitive factors influencing any company‘s core business. A solution based on dynamic ICT resources and services is being offered by T-Systems which can be leased by the customers according to their actual requirements. The basis is formed by cloud computing infrastructure services enabling the business models options complying with the customers financial competences and expectations. Safe and flexible IT sources operation solutions in the form of private or hybrid cloud becomes an optimal option for new start-up IT projects and for existing massive and smaller systems‘ migration. The customer retains full control over his services or complex T-Systems management can be provided. The T-Systems solution benefit rests in the dynamic use of computing output within the time-frame (no fixed price is paid by the customer who pays for the output which has really been withdrawn) and in the flexibility of services and solutions bringing significant investment and operation cost savings. T-Systems strictly care for the data protection and for security of its customers applications located in the cloud and in its own infrastructure and reflects the European and international legislation in a full extent. The customers can, thanks to dynamic services, take use of solutions for „B2B“ environment such as dynamic services for SAP applications, hosted solutions of standardized and specifically developed applications of premium world manufacturers. That all in combination with access telecommunication services on its own infrastructure. Unified collaboration Traditional society limits fade very quickly and interactions between various business subjects, including collaboration within various companies networks and project teams, is a must. The basic processes are undoubtedly influenced by this phenomenon. Once the suppliers are, for example, integrated into automotive industry development processes, the logistic services providers become integral part of global supply chains. Innovative components are even jointly developed within those chains by competitors aimed at costs cuts. The project collaboration within various companies or across one company‘s departments anywhere in the world and even in a mobile way. T-Systems reacts to such requirements by offering of products and services which enable company content sharing and management, collective document creation and editing and applications and communication channels integration into unified environment of unified communication using new possibilities of technologies brought by the Web 2.0. T-Systems offering embrace communication tools in form of videoconferences, steered telepresence, secure mobile communication and shared media platforms. Systems for products life-cycle management form a part of communication solution as well. ! Companies, which are able to link up their ICT environment with requirements of the real business world can replace its fixed costs with variable ones and promote their stability and market success. Mobile company environment T-Systems services enable the mobile company users to access their data anytime, anywhere and through any device. To work productively on business trips means to enter into contact with not only mobile communication devices, but also with advanced business processes. The managers are for example expected to make and implement decisions within the decision making process even on business trips. Business processes must be integrated into mobile infrastructure without any problem. T-Systems integrate mobile and fixed services and ensure the applications operation, which must be available at any moment. ICT security It is no more possible at present to draw up and create ICT structures without ensuring the sufficient information security. The actual trend being rather to the contrary – define the security as a basic parameter and design the whole solution accordingly. T-Systems bring a complex offering of such a security solutions taking in account actual trends and technologies regarding ICT security. The customers network protection against external attacks is being maximized with the help of the firewall, antispam and antivirus services, IPS/IDS, websites filtration and prevention through the Security Management. Not barely security technological aspects are being solved by T-Systems, but consultation services are also being provided which help to prepare a complex customer solution design. It enables to nail down the variable attitude towards the security solution from simple tools and device up to uttermost elimination of security risks. systems integration and innovation Process and technology innovations are the enduring requirement and challenge for every company caring for its own development and competitiveness. Applications development and management, portal solutions, RFID, archiving, digital factories and virtualization – all this and many other solutions are parts of T-Systems offering. T-Systems innovation services can be provided to customers in a wide industrial and other branches. Requirements of highly specialized solutions for production field are being covered by T-Systems, e.g. product life-cycle management (PLM), supply chain management (SCM), customer relations management (CRM) and human factor engineering (ergonomics). The company. teams of own consultants and developers stand ready to respond to customers requirements and implement solutions and services in the field of system integration and software development on order. The scope and modular character of its services enables T-Systems to provide flexible and innovative services to customers from small businesses up to multinational corporations. Their ambitious international projects are implemented in a close cooperation with Deutsch Telekom with subsidiary in relevan country. Corporate responsibility Competence Connect unconnected Social and environmental responsibility is being perceived by the T-Systems Czech Republic as a voluntary acceptance of high etical business standards, cultivating good employees relations, reduction of negative influencing the environment and support of its business region. The idea „Connect unconnected“ represents for us a serious challenge both in economic and social and environmental areas. As a part of the Deutsche Telekom Company we are involved into the complex and systematic Social responsibility programme. At T-Systems Czech Republic this area is being formulated in the document „T-Systems Czech Republic social responsibility.“ It is oriented towards achieving following aims: „Connected life and work“ and „ Connect unconnected“ Green ICT Diversity Company culture Our interaction with the operational environment has always been I malá rozhodnutí outlined by každodenní specific features and acts. On every location where a group of our employees operates we plant trees and support some utvářejí podobu světa. Proto se from local non-profit organizations so, that our help is allways concrete, touchable. visible, direct andprostředí has, by its nature, enabled chováme k životnímu to „connect unconnected“. ohleduplně. Philantrophy, helping distressed people or any handicapped persons, represents a steady and purposeful activity at T-Systems. A special attention is being paid to handicapped and elderly people, the youth and children. In the environmental field a waste management is a must in our operation including the waste sorting at working places. We motivate our drivers to economic driving of company cars. We help our customers to reduce their so-called carbon footprint. They are being offered environmentally friendly ICT solutions. Our sponsoring funds flow mostly to high schools and technical universities as well as primary schools in the field of ecology and culture and sport. The support of our employees and of their volunteering activities is a matter of course at T-Systems Czech Republic. Záleží nám na bezpečnosti všeho, co podnikáte. Integrity and reliability The global collaboration on the T-Systems and whole Deutsche Telekom group level enables to offer innovative solutions and special products for various branches and industrial sectors and covers the whole scale of ICT from one source and from one provider. Thanks to the experience from the global market and to wide scope of competences T-Systems Czech Republic disposes of thorough knowledge of key sectors, business models and processes. This fact is being displayed by international and local references as well as from corporate customers and from the public administration bodies. Two core basic and long-term targets of every customer are always taken into account by all T-Systems solutions and products – costs optimization and growth. These challenges are met by effective solutions based on dynamic services helping to save up to 40% ICT costs. The company acts in harmony with national and international standards and fulfils severe criteria resulting from the established quality management system ISO 9001:2008 ensuring clear and provable quality management of services and solutions provided to customers. ISO 14001:2004 conditions are definitely met by T-Systems Czech Republic oriented towards the environment preservation. Solutions for T-Systems Czech Republic customers are thus designed and offered in this sense supporting environment preservation. An active environmental attitude forms the part of company employees as well. In the information security area the certificate ISO 27001:2006 is also being held by the company. Requirements of information security and storage in the company are covered by this certification. Information availability, their integrity and privacy are another important factors. A high security degree is achieved through the internal IT systems‘ physical protection and personal and technological security. T-Systems Company is also being certified with the ISO/IEC 20000:2005 Standard. This standard is a first global international standard related to IT services management specially aiming at quality enhancement and costs reduction in IT processes. The ISO20000 Standard which emanated from the BS 15000 Standard describes an integrated set of management processes for IT services provision. Its content is governed by IT Infrastructure Library (ITIL) stipulations. selected references Software602 Cloud solution for security service and portal SecuStamp. Net4Gas Data centres and ICT infrastructure services. Dynamic solutions provided according to customer’s needs. Ministerstvo průmyslu a obchodu Implementation and operation of highly available and scalable ICT infrastructure for the Trade register. Programme set-out and user desktops modernization and protection. Škoda Auto Production systems development, management and support. Dealer management system. Automotive Lighting Deliveries of CATIA construction system, development of lightning technology construction methodology, applications development for CATIA system. Česká pošta Customer infrastructure housing and high-speed, geografically independent data centre interconnection. Magna International ICT operation in more than 80 branches worldwide. Operation of SAP environment in the cloud. Actum|G2 Dynamic services and cloud computing platform for a prominent advertisement digital agency. Skanska SAP implementation for users of the Skanska group in the Czech and Slovak Republic, management, development and operation of SAP applications in T-Systems data centre. Royal Dutch Shell Global data centres and SAP applications operation and ICT outsourcing. Most services are provided dynamically. Makro National data network and hosted access applications for data boxes. TUI Travel Communication infrastructure unification and data and mobile services operation. E.ON Outsourcing of telecommunications services and collaboration solutions (UCC). Royal Phillips Electronics Data centre and dynamic SAP services. ICT outsourcing. DHL Data services and data centre internet access through the redundand metropolitan network for global operations. T-Mobile Stations, servers and desktops applications management. By far the largest ICT outsourcing project in the Czech Republic. T-Systems Czech Republic a.s. Na Pankráci 1685/ 17, 19 140 21 Prague 4 Tel: +420 236 099 111 www.t-systems.cz Linde AG Data centre services provided through a dynamic model. ICT sources outsourcing bein a part of the solution. Production T-Systems Czech Republic a.s. Corporate Marketing and Communication Na Pankráci 1685/17,19 140 21 Prague 4 rev. 03/2013 EN Contact MAN Infrastructure services and outsourcing.