June 17, 2014 06:45 UTC
Turkcell Global Bilgi Recognized as the “Best of the Best” among Call
Centers in Europe
ISTANBUL--(BUSINESS WIRE)-- Turkcell’s (NYSE:TKC) (BIST:TCELL) fully-owned
subsidiary Turkcell Global Bilgi, Turkey’s leading customer relations management
company, added a new award to its track record of international recognition. Turkcell
Global Bilgi received two prestigious awards at European Call Centre & Customer
Service Awards (ECCCSA) in Old Billingsgate, London: It was recognized as the
“Best Large Contact Centre” and as the “Best of the Best” receiving the grand jury
award for “Customer Service Centre Excellence Award”.
Turkcell Global Bilgi competed with over 40 companies from 15 countries to win the
“Best Large Contact Centre” award, the most competitive category of the
organization which is known as the industry’s gold standard. In a further evaluation
among the winners of 20 ECCCSA categories, Turkcell Global Bilgi was deemed
worthy of the grand jury award “Customer Service Centre Excellence Award” Turkcell
Global Bilgi is the first Turkish company to be honored with this prestigious
recognition which came as a result of the company’s contribution to the industry and
its constant effort to meet the highest standards in customer experience.
“Turkcell Global Bilgi has attained highest international standards in excellent
customer service, which makes us one of the top players of the industry on an
international scale. We follow the latest technology closely and support our
customers with an innovative, fast and result-oriented service approach. Our main
goal is to create an ideal working environment resulting in excellent customer
experience. We believe that happy employees lead to effective customer service.
ECCCSA recognition is a further proof of our success and accomplishments. We will
continue to focus on serving our customers with the latest technology.” said Turkcell
Global Bilgi’s CEO Bahadir Pekkan.
Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999.
Today, it is Turkey's leading customer relations management company and ranks
among the country's biggest 500 companies. With its 24 locations in Turkey and
abroad, Turkcell Global Bilgi serves 70 million people in Turkey and a total of 10
million people in Ukraine, Russia and Germany. It has been recognized
internationally for excellence, and recently received American Society for Training
and Development's excellence award in the category of organizational learning and
ABOUT TURKCELL: Turkcell is the leading communications and technology
company in Turkey, with 34.8 million subscribers as of March 31, 2014. Turkcell is a
leading regional player with its approximately 70.1 million subscribers in nine
countries as of March 31, 2014. It has become one of the first among the global
operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using
the Dual Carrier technology, and is continuously working to provide the latest
technology to its customers. Turkcell Superonline, a wholly owned subsidiary of
Turkcell, is the first telecom operator to offer households fiber broadband connection
at speeds of up to 1,000 Mbps in Turkey. As of December 2013, Turkcell’s population
coverage is at 99.49% in 2G and 86.17% in 3G. Turkcell reported a TRY2.9 billion
(US$1.3 billion) revenue with total assets of TRY21.5 billion (US$9.8 billion) as of
March 31, 2014. It has been listed on the NYSE and the BIST since July 2000, and is
the only NYSE-listed company in Turkey. Read more at www.turkcell.com.tr
You can now follow the most up-to-date Turkcell developments on Twitter:
Hande Aşık, Tel: +90-532-910 6471
International Media Relations
Turkcell Corporate Communications
Email: [email protected]
Duygu Nergiz, Tel: +90-212-329-8080
Head of Strategy & Client Relations
Edelman Turkey
Email:[email protected]
Source: Turkcell
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Turkcell Global Bilgi Recognized as the “Best of the Best” among