Introduction to Telaura
by Etiya Information Technologies
Key Features
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Multy-tenancy
High degree of configuration
Future proven: Certified (etom and SID )
Modular
Excellent security standards and techniques
Tier1, tier2, tier3 references
Design Objectives
Business Rules
Customer life cyle rules
Product life cycle rules
Can easily be configured with respect to operator needs
SOA
Allows reuse of existing modules
Change only what you need
Low Integration and implemantation cost
Open API
Telaura CRM at a glance
Customer and Account
Managament
Contact
Management
User Management
Channel Management
Catalog and Product
Management
Voucher Management
Lead and Feasibility
Management
Churn
Management
Activity
Management
Campaign
Management
Complaint
Management
Sales and Order Management
Rules Engine
Workforce
Management
Customer Account Management
Customer
Contact
Person
System
User
Party
End
User
Employee
Vendor
Partner
• Define individuals => manage the roles
• One click to view relations between all
parties
• Profile parametric party demographics
• Manage customer credits, risks, and
value
• Keep contact information for effective
communication
Customer Account Management
• Define billing account limit to reduce
payment risk
• Manage account lifecycle
• Manage payment responsibility with billing
account sponsor
• Allow product transfers between billing &
customer accounts
Sales and Order Management
Easy-to-use interface
Flexible and powerful tool
Enhanced visibility
Sales and Order
Management
Sales and Order Management
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Business interaction model
Convergent product ordering
Unified order capture
Advanced order capture configurations
Campaign Management
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List management
Dynamic list generation via scripting
Offer and promotion relation
Campaign performance and lifecycle reports
Controlled budget limits
Campaign
Management
Channel Management
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Define and manage channels
Set different catalog to each channel
Define channel business interaction permissions
Manage your solution partners
Manage solution partner accounts
Contact Management
• History of all interactions
• Detailed records of
interactions
• Single view off all contact
history
• Open API’s for IVR, Fax,
email
Contact
Management
Status
Reasons
Channels
Business
Interactions
Customer
Activity Management
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Define activities to the group, segment
Define any marketing list a decision maker wants
Monitor performance of activities
Keep detailed information about activities
Forecast new activities
Activity
Management
Churn Management
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Churn
Management
Customer deactivation reason match for the targeted churn actions
Agent help and argument knowledgebase
Customer value and credit management
Defined surveys
Collection of customer behavioral data
Appoint management
Lead and Feasibility
Management
Lead and Feasibility Management
2435
1409
942
698
658
New Lead
Risk Analysis
Approved
Lead
Opportunity
Sales
Lead Grup ID : 0124
LEAD ID: 123456789
Statü: Prospect
Lead Grup ID : 0124
LEAD ID: 123456789
Statü: Prospect
Lead Grup ID : 0124
LEAD ID: 123456789
Statü: Prospect
ADI: Ahmet
Lead Grup ID : 0124
LEADSoyadı:
ID:ADI:
123456789
Statü: Prospect
Yılmaz
Ahmet
Lead Grup ID : 0125
LEAD
ID:
123456789
Telefon:
0555
5050505 Status: New
Soyadı:
Yılmaz
ADI:
Ahmet
Adresi:
1.
Cad.
5.
Sok.
No:
10
Ankara
Telefon:
0555
5050505 Status: Prospect
Soyadı:
Yılmaz
Lead Grup ID : 0124
LEAD
ID:
123456789
ADI:
Ahmet
Email:
[email protected]
Adresi:
1. ADI:
Cad.
5. Sok.
No: 10 Ankara
Telefon:
0555
5050505
Ahmet
Soyadı:
Yılmaz
Email:
[email protected]
Adresi:
1.
Cad.
5.
Sok.
No:
10
Ankara
Soyadı:0555
Yılmaz
Telefon:
5050505
Name:
Ahmet
Email:Adresi:
[email protected]
Telefon:
0555
5050505
1. Cad.
5.
Sok. No: 10 Ankara
Surname:
Yılmaz
Kaynak Bilgileri
Demografik
Bilgiler
Adresi:
1.
Cad.
5. Sok.
No: 10 Ankara
Email:Phone
[email protected]
No:
0555
Kaynak:
Internet
Erkek5050505
Kaynak
Bilgileri
Demografik
Bilgiler
Email: Cinsiyet:
[email protected]
Adress:
Grand
Avenue
5. Street. No: 10/12 Ankara
Kampanya
Adı:
Yarış Kazan
Yaş:Cinsiyet:
34Demografik
Kaynak:
Internet
Erkek Bilgiler
Kaynak
Bilgileri
[email protected]
Kampanya
Adı:
Yarış Kazan Email:Yaş:
34
Kaynak:
Internet
Cinsiyet:
Erkek Bilgiler
Kaynak
Bilgileri
Demografik
Kampanya
Adı:
Yarış Kazan
Yaş: 34
Kaynak
Bilgileri
Demografik
Kaynak:
Internet
Cinsiyet:
ErkekBilgiler
Kaynak: Internet
Cinsiyet:
Kampanya
Adı:
Yarış
Kazan
Yaş:
34 Erkek Info
Resource
Info
Kampanya
Adı:
Yarış Kazan
Yaş:Demographic
34
Resource Type: Campaign
Gender: Male
Campaign Name: Big Bang
Age: 34
421
Realized
Lead Grup ID: 0124
Resource Type: Campaign
Campaign ID: 63572
Campaign Name: Big Bang
Total No of Leads: 2435
Sales Channel: Not assigned
Lead Admin: Ali Ata
Lead and Feasibility Management
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Generate lead from existing sources
Load external list with the lead adaptor
Define lead offers
Manage lead pools
Define lead activities
Propose optimal offer
Monitor sales pipeline performance
Lead and Feasibility
Management
Complaint Management
Complaint
Management
With powerful workflow engine you can define your own
business processes
to resolve customer complaints in the shortest time
Complaint Management
Complaint
Management
• Confirmation, escalation, notification, and alert mechanism for
waiting records
• Dynamic form generation
• Powerfull BPM tool to manage all complex processes
• Dynamic complaint pool management
• Automated task assign according to agent’s skills
• SLA management
Thank you for checking us out!
Let us know of any sales or general
information inquiry at [email protected]!
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Introduction to Telaura