eGovernment as orchestrated set
of ICT services
Ondřej Felix
Czech Digital Champion,
Chief Architect of Czech eGovernment,
Ministry of the Interior of Czech Republic
Czech eGovernment 2007
Three levels of public services – central, regional, local
Thousand's of governmental agencies
Thousand's of IT silos
Isolated agendas well supported by isolated IT systems
Responsibility for agenda – Responsibility for full solution
stack
6. Sharing only on peer to peer base
7. Law ruling public IT systems since 2000
8. eSignature law since 2000
9. Data shared predominantly via clients
10. Self service very rare, clients are working with public services
via offices
1.
2.
3.
4.
5.
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Služby veřejné správy s eGonem
Data sharing via clients - 2007
Spisová služba
ministerstva
Agendový
Informační
systém A.1
Agendový
Informační
systém B.1
Agendový
Informační
systém B.2
Spisová služba
krajského úřadu
Spisová služba
pověřené obce
Agendový
Informační
systém D.1
Agendový
Informační
systém A.2
Agenda A
Agendový
Informační
systém E.2
Agendový
Informační
systém E.3
Spisová služba
obce
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Agendový
Informační
systém E.1
Agenda B
Agendový
Informační
systém C.1
Agendový
Informační
systém D.2
Agenda C
Agenda D
3
Agendový
Informační
systém Z.1
Agendový
Informační
systém Z.1
Agendový
Informační
systém Z.1
Agendový
Informační
systém Z.1.
Agenda E
Agenda Z
Data are flowing, not citizens – 2007 vision
CMS/KIVS
Řízení poskytování služeb eGovermentu
Informační systém základních registrů
(ISZR)
Kompetenční centrum (Ministerstvo vnitra)
Obsahuje auditní logy !!!
(ORG)
Úřad pro ochranu
osobních údajů
Registr obyvatel
Registr osob
(ROB)
Ministerstvo vnitra
(ROS)
Český statistický úřad
Registr územní
identifikace a
nemovitostí
Registr práv a
povinností
(RPP)
Ministerstvo vnitra
(RUIAN)
Český úřad zeměměřický a
katastrální
Požadavek na
založení či opravu
Převodník
identifikátorů
fyzických osob
Matice relací
ZIFO k AIFO
(1:N)
Neobsahuje žádné
osobní údaje !!!
Referenční údaje o
občanech ČR
Referenční údaje o
právnických osobách
Referenční údaje o
územní identifikaci
Referenční údaje o
právních předpisech
eSbírka
Referenční údaje o
cizincích žijících
v ČR
Referenční údaje o
podnikajících
fyzických osobách
Referenční údaje o
nemovitostech
Referenční údaje o
působnosti orgánů
veřejné moci
Referenční údaje o
jiných fyzických
osobách s právy a
povinnostmi v ČR
Referenční údaje o
orgánech veřejné
moci
Referenční údaje o
adresách
Referenční údaje o
právech a
povinnostech osob
4 základní registry
Řídící část
registru
Katalog
agendových rolí
Matice oprávnění
přístupu
(kartézský součin)
Katalog
služeb
Osobní
údaje
Ostatní údaje
Spisová služba
ministerstva
Agendový
Informační
systém A.1
Agendový
Informační
systém B.1
Agendový
Informační
systém B.2
Spisová služba
krajského úřadu
Spisová služba
pověřené obce
Agendový
Informační
systém D.1
Agendový
Informační
systém A.2
Agenda A
Agenda B
Datová
schránka
úřadu
Datové schránky
orgánů veřejné moci
Agendový
Informační
systém C.1
Agendový
Informační
systém D.2
Agenda C
Agenda D
Agendový
Informační
systém E.2
Agendový
Informační
systém Z.1
Datová
schránka
občana
Datová
schránka
občana
Občan
Občan
Agendový
Informační
systém Z.1
Agendový
Informační
systém Z.1.
Agenda E
Agenda Z
Datová
schránka
úřadu
Datová
schránka
úřadu
Datová
schránka
práv. osoby
Datová
schránka
úřadu
Datová
schránka
občana
Asistent
Právnická osoba
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Agendový
Informační
systém Z.1
Agendový
Informační
systém E.3
Spisová služba
obce
Datové schránky
právnických a
fyzických osob
Agendový
Informační
systém E.1
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Občan
Standalone Agenda Information System 2007
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Silos of Agenda Information Systems 2007
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Interoperable Agenda Information Systems 2014
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AIS interoperability services
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VISION 2007
Key eGovernment shared services
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Strategy eGON 2007-2013
 Efective public administration and
friendly public services – 2007
 Strategy of services development for
information society – 2008
Five priority areas
 Government decision č. 536/2008
120 strategic projects
 In total EU IOP and OP LZZ
30 announcements
6030 projects(5500 CzechPoint)
in total cca 650 mil Euro
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Legislation 2007-2013
1. Base Registry law (2009 - new)
 Definition of base registers, principles how to use them
2. Data Boxes law (2008 - new)
 e delivery and document conversion
3. Electronic archiving and document management law
(update)
 Principles how to deal with electronic documents
4. Public information system law (update)
 Reintroduction of governmental portal
5. eSignature law (update)
 Introduction of electronic timestamps and seals
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Five priority areas for EU funding
Base registers and eIdentity
Land registry, People registry, Business registry,
Rights & duties registry
Universal contact office
Assisted and self service access to public services,
governmental and agenda portals, trustworthy
electronic delivery to and from public services
Safe and trustworthy electronic communication
between clients and public services
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Five priority areas for EU funding
Services for information society
eHealth, Social subsidies, eLeaning, social
insurances
eJustice, document flow and archiving
eInventory, eProcurement, eTreasury, eInvoice,
eBudget
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Data digitalization

National digitalisation centre ,national digital
library, registry of national cultural heritage,
national digital archive
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Base Registers - content
 Types of Registers

People Registry

Business Registry

Rights & Duties Registry

Land Registry
 People Sector Identifiers
 Registry Web Services interface
 Registry Forms Interface
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Base Registers – key rules
 Referential data values ( electronic identity record ) for
people, companies, land and houses, addresses, public
agencies and offices, public agendas ..
 Referential means by law valid unless sealed
 One editor for each item defined by law, many readers
obliged to use them,
 Obligation to seal if errors – self cleaning principle
 Full log of all transactions
 Transparency of all transactions for all data subjects
 Who, When, Why used my data ?
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Base Registers – propagating change in referential data
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Base Registers – sector identifiers
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Base Registers – operation
• In operation since 1.7. 2012
• Over 2500 agenda information systems
registered and connected daily as readers
• Over 300 millions transactions since start
• http://www.szrcr.cz/pro-media/zprava-ostavu-provozu-zr-20-mesicu-produkcnihoprovozu
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Data Boxes – principles
 Trustworthy legal submission and delivery of
structured and unstructured documents
 Mandatory usage for public services
 Mandatory usage for companies
communicating with public services
 Voluntary for people and small business
 Requests are fulfilled by target agenda or
document management system
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Data Boxes – asynchronous structured submission,
structured & unstructured reaction delivery
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Data Boxes – operation
• In operation since 1.7.2009
• Over 575 000 Data boxes
• Over 175 millions messages delivered
since start
• http://www.datoveschranky.info/cz/statis
tiky-id34635/
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Czech Point – principles
 Assisted and self service intelligent forms
submission with synchronous reaction and
delivery
 Request is fulfilled by CzechPoint via web
services
 Legally valid documents are produced
 Possibility to convert from electronic
document to paper form and vice versa
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CzechPoint – synchronous structured presentation,
structured & unstructured reaction delivery
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Czech Point – operation
• In operation since 1.1. 2008
• Over 7000 CzechPoints in operation in
governmental offices, post offices and bank
branches
• Over 30 000 000 documents converted
• Over 10 000 000 requests fulfilled
• CzechPoint
• [email protected][email protected] (located at PVS)
• http://www.czechpoint.cz/web/?q=node/488
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Governmental portal – principles
 Common portal for information publication for all
public services
 Portal defines publishing framework and rules,
content is responsibility of originating governmental
agency
 Data supplied for publication via Data Boxes by
governmental agencies ensuring data origin,
publication date and integrity
 Live situation info, open data, classification, public
registry, laws…. are published
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Governmental portal – information publication
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Governmental portal – operation
• In operation since 1.1.2010
• Publishing Registr of contracts
• [email protected]
• https://portal.gov.cz/portal/obcan/
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Shared services implemented
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Base Registers
Data Boxes
Governmental Portal
OVM registry
Governmental Identity Space for Clerks (100 000
identities)
Governmental Identity Space for Companies (900 000
identities)
Two national data centres
National Digital Library
…….
Cca 290 projects in implementation or implemented
Cofounded by EU
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Shared services in implementation
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
Public services process modelling
Identification, authorization and authentication
with eOP
eLaw a eLegislation
National Crisis Management System
IntegratedTelcoServices NGN
Central Service Interconnect 2.0
National digital archive
Egon Service Bus
……
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Interoperability between AIS, CzechPoint’s, Governmental
portal and Data Boxes
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Orchestrating data from AIS and Base Registers via ESB
AIS Data
AIS Data
AIS Logic
AIS Logic
AIS Web
Services
AIS Web
Services
Registry Web Services
Forms
Egon Service Bus
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AIS Data
AIS Data
AIS Data
AIS Logic
AIS Logic
AIS Logic
AIS Web
Services
AIS Web
Services
AIS Web
Services
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VISION 2014+
Public Administration as
Orchestrated Set of Shared ICT
services
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Public Administration as
Orchestrated Set of Shared ICT services
 Shared - Implemented once, deployed by one




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
agency for everybody countrywide
Trustworthy- legally valid, secure and safe
Orchestrated - homogeneous, no overlaps,
governance by legislation
Interconnected – inside country and
internationally
Accessible – self serviced or assisted,
customizable and user friendly
Available – from office, home, on road or abroad
Efficient – shared infrastructure in Public
Administration Cloud
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Layered Architecture of shared services
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Layered Architecture of shared services
1. Public Services
Social subsidies, healthcare, drivers certificates, car
owners registry …...
2. Application Services for Public Services
Referential data, eIdentity, trusted eDelivery, trusted
data and documents …...
3. IT platform’s services for Application Services
Hosting, housing,IaaS, SaaS, PaaS, …...
4. Communication infrastructure services for IT
platform’s services
VPN, VPN MPLS, interconnect
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Key priorities for 2014 +
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
Public Services
 Optimizing public services processes using
Information Systems Services for cca 100 main
agendas
Application Services
 Electronic identity
 Data orchestration via eGon SB
 Interconnecting data sources via eGon SB
 Long term digital continuity
 Enhancement of referential data in Base Registers
IT Platform Services
 National and regional DC’s, moving towards Cloud
Comms Infrastructure Services
 Enabling private and public eGovernment Cloud
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Priorities for 2014 +

Governance by Architecture
 Countrywide catalogue of Public Services
supported by Information Systems Services
catalogue
 Key Agenda Information Systems redesign,
reengineering and consolidation
 National Architecture Standards including Cloud
Operational Standards for eGovernment
 EU interoperability standards and gateways
 Compliance with Cyber Security standards
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The global goal for 2014+:
Fully electronic applications for PA services
 Allow self service for customers to apply for public administration services
on-line without the need to provide data that can be retrieved from
interconnected public administration systems
 - 85% of applications can be submitted fully electronically by 2020
• Processes suitable for full automatisation:
Can be used only for services for which all citizens are eligible. Ideally,
these processes are fully automated without the clerk' s interference,
from a submitted application to rendered decision
•
• Semi automated, with oficial' s input / decision-making:
Can be used for obligatory services where is a need to add
information not available in the information system. The official will
decide based on rules and submitted documents.
• Processes not suitable for automatisation:
Can be used for services provided on basis of discretion, when a clear
and stable process is not in place. The oficial always decides based
on available information and with support of data in the information
system.
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Interoperable AIS for 350 agendas
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Thanks and Regards
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