UDC 658.5
ISSN 2217-8155
UNITED ASSOCIATION OF SERBIA FOR QUALITY
INTERNATIONAL JOURNAL
ADVANCED QUALITY
No.1 Vol. 40 2012.
Contents
1.
QUALITY IN HIGHER EDUCATION COURSES. Fausto Galleto, Politecnico di Torino
DISPEA, Corso Duca degli Abruzzi 26, Italy 10126/Torino..............................................1
2. AUGMENTATION OF STANDARDIZED QUALITY MANAGEMENT SYSTEMS:
AN EMPIRICAL VIEW, StanisIav Karapetrovic1, Marti Casadesus Fa2, Inaki Heras
Saizarbitoria3, 1Department of Mechanical Engineering, 4-9 Mechanical Engineering
Building, University of Alberta, Edmonton, AB T6G 2G8. Canada, 2Departament
d’Organitzacio, Gestio Empresarial i Desenvolupament de Producte. Universitat de
Girona, Av. Lluis Santalo, s/n, 17071 Girona. Spain. 3Departamento de Organizacion de
Empresas, E.U.E. Ernpresariales, Universidad del Pais Vasco, San Sebastian, Spain.........9
3. IMPROVEMENT OF PATIENT ADMISSION PROCESS IN HEALTH INSTITUTION
"HEALTH CARE CENTER" NIŠ, P. Milosavljević1, M. Manojlović2, A. Berket Bakota1,
M. Marković1, 1Faculty of Mechanical Engineering Niš, Aleksandra Medvedeva 14, Niš,
Serbia, 2Health Care Center Niš, Vojvode Tankosića 15, Nić, Serbia................................17
4. THE APPLIANCE OF WORK FLOW DIAGRAM AS A TOOL FOR
IDENTIFICATION AND GROUPING OF FAILURES IN PROCESSES OF
INTEGRATED MANAGEMENT SYSTEM, Vulanovic V. Srdan1. Beker S. Ivan1,
Radlovacki S. Vladan1, Delic M. Milan1, 1Faculty of Technical Sciences Novi Sad,
Departmant for Industrial Engineering and Management, Trg Dositeja Obradovica 6, Novi
Sad, Serbia..........................................................................................................................23
5. CONTRIBUTION TO THE RESEARCH OF RELATIONSHIP BETWEEN ISO
COMPLIANT QUALITY MANAGEMENT SYSTEMS AND NON-FINANCIAL
INDICATORS OF ORGANIZATIONAL PERFORMANCE, Delic Milan1, Radlovacki
VIadan 1, Kamberovic Bato1, Pcujlija Mladen1, Beker Ivan1, 1Department for Industrial
Engineering and Management in Engineering, Faculty of Technical Sciences, Dositej
Obradovic Square. 6, Novi Sad, Serbia..............................................................................27
6. ARE QUALITY MANAGEMENT SYSTEM AND INFORMATION TECHNOLOGIES
MANAGEMENT TOOLS - ESTIMATES OF SERBIAN QUALITY MANAGERS,
Vladan Radlovacki, Bato Kamberovic, Milan Delic, Miodrag Hadzistevic, Mladen
Pecujlija, Fakultet tehnickih nauka Novi Sad. Trg Dositeja Obradovica 6, Novi Sad,
Srbija...................................................................................................................................33
Appendix:
1. IJ of AQ Template...........................................................................................................37
UDC 658.5
ISSN 2217-8155
UNITED ASSOCIATION OF SERBIA FOR QUALITY
INTERNATIONAL JOURNAL
ADVANCED QUALITY
No.2 Vol. 40 2012.
Contents
01 - QUALITY IN SERBIA - YESTERDAY, TODAY, TOMORROW - 50. Years of
Serbian National Organization for Quality (UASQ) Keynote paper, Prof. Dr. Vidosav D.
Majstorovic, Prof. Dr Valentina D. Marinkovic.................................................................. 1
02 - Advanced Management Systems for Quality, Environment and Energy for
Efficiency Enhancement of Modern Manufacturing Industries, Keynote paper, M.
Numan DURAKBASA, P. Herbert OSANNA, Gokcen BAS; Department for
Interchangeable Manufacturing and Industrial Metrology, - Abteilung Austauschbau und
Messtechnik, Institute for Production Engineering and Laser Technology; Vienna
University of Technology, Vienna, Austria........................................................................11
03 - TRIZ FOR SYSTEMATIC INNOVATION, Keynote paper, Matej Hohnjec,
3ZEN d.o.o., Tacenska 1250, SI-1000 Ljubljana, Slovenia; Mirko Sokovic, Faculty of
Mechanical Engineering, University of Ljubljana, Askerceva 6, SI-1000 Ljubljana,
Slovenia...............................................................................................................................20
04 - GREEN TRIBOLOGY AND QUALITY OF LIFE, Keynote paper, E.
Assenova1, V. Majstorovic2, A. Vencl3, M. Kandeva4 1Society of Bulgarian
Tribologists, 74B, G. Sofiiski St., 1606 Sofia, Bulgaria; 2University of Belgrade, Faculty
of Mechanical Engineering, Laboratory for Production Metrology and TQM, Kraljice
Marije 16, 11120 Belgrade 35, Serbia; 3University of Belgrade, Faculty of Mechanical
Engineering, Tribology Laboratory, Kraljice Marije 16, 11120 Belgrade 35, Serbia;
4
Technical University-Sofia, Faculty of Industrial Engineering, Tribology Center, 8, Blvd
KI. Ohridski, 1156 Sofia, Bulgaria;....................................................................................26
05 - SIX SIGMA IN SERBIA: CURRENT STATUS AND PERSPECTIVES, Tatjana
V. Sibalija1, Vidosav D. Majstorovic2 Keynote paper, 1Faculty of Engineering
International Management, European University, Carigradska 28, 11 000 Belgrade,
Serbia; 2Faculty of Mechanical Engineering, University of Belgrade, Kraljice Marije 16,
11000 Belgrade, Serbia;......................................................................................................33
06 - QUALITY TOOLS APPLICATION IN SERBIAN INDUSTRIAL
ENTERPRISES, 2Keynote paper, Spasojevic Brkic V.1, Djurdjevic T.2 and Sedmak T.1 ,
1
Industrial Engineering Department, Faculty of Mechanical Engineering, University of
Belgrade, Kraljice Marije 16, Belgrade, Serbia..................................................................37
07 - APPLICATION OF DECISION ANALYSIS IN MANUFACTURING
PROCESS OF COMPLEX SHAPED PARTS, Keynote paper, Katarina Monkova,
Peter Monka, Department of Technological Devices Design, Faculty of Manufacturing
Technologies of Technical Universty in Kosice with the seat in Presov, Sturova 31,
Presov, 080 01, Slovakia; Department of Manufacturing Technologies, Faculty of
Manufacturing Technologies of Technical Universty in Kosice with the seat in Presov,
Sturova 31, Presov, 08001, Slovakia;.................................................................................41
08 - BUSINESS EXCELLENCE IN SLOVENIAN COMPANIES, Keynote paper,
Karmen Kern Pipan, Metrology Institute of Repuolic Slovenia (MIRS), Grudnovo
nabrezje 17 SI-1000 Ljubljana Slovenia; Mirko Sokovic, Faculty of Mechanical
Engineering, University of Ljubljana Askerceva 6, SI-1000LjublJana,Slovenia;..............45
09
ENGINEERING
TRIBODIDACTICS:
IDEAS,
PRINCIPLES,
APPLICATIONS, M. Keynote paper, M. Kandeva1 , V. Pojidaeva2, E. Assenova.3,
1
Tribology Cenlre, Technical university-Sofia Blvd „KI Ohridski“, Sofia 1000, Bulgana,
2
University of Mining and Geology "Sv. Ivan Rilski" - Sofia, "Prof. Boyan Kamenov" St.,
3
Sofia
1700
Bulgaria,
Society
of
Bulgarian
Tribologists-Sofia,
Bulgaria...............................................................................................................................52
Appendix
1 IJ AQ Template
UDC 658.5
ISSN 2217-8155
UNITED ASSOCIATION OF SERBIA FOR QUALITY
INTERNATIONAL JOURNAL
ADVANCED QUALITY
No.3 Vol. 40 2012.
Contents
01 - INTEGRATION OF CUSTOMER SATISFACTION AND CSR IN BUSINESS
MODELS: A REVIEW OF LITERATURE AND SERBIAN CONDITIONS, Dragan Ćoćkalo
1
, Dejan Đorđević2, Srđan Bogetić3 1Assistant Professor, University of Novi Sad,
Technical faculty “Mihajlo Pupin” in Zrenjanin, 23000 Zrenjanin, Djure Djakovica bb,
Republic of Serbia, 2Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin” in
Zrenjanin, 23000 Zrenjanin, Djure Djakovica bb, Republic of Serbia, 3Professor, Belgrade
Business School, 11000 Belgrade, Kraljice Marije 73, Republic of Serbia.
02 - QUALITY IMPROVEMENT THROUGH EDUCATION SYSTEM, PhD Vidoje
Moracanin, Faculty of Information Technologyt, ALFA University, Palmira Toljatija 3,
Belgrade, Serbia;
03 - HUMAN RESOURCE MANAGEMENT IN VSI «KRALJEVO», Marija Vukasinovic,
PhD 1, J.Vukasinovic2, PhD, Ana Vukasinovic3, S. Obradovic4, PhD, Zoran
Debeljak11Veterinary Specialized Institute «Kraljevo», Kraljevo; 2 Jovan Vukasinovic,
Faculty of Management, Valjevo; 3 Ana Vukasinovic, Faculty of Organizational Sciences,
Belgrade; 4 Sasa Obradovc, Faculty of Economics and Engineering Management, Novi
Sad.
04 - INFORMATION DIMENSION OF PMS AND CMM, Nenad Marković, Belgrade
Business school, Kraljice Marije 73, Belgrade, Republic of Serbia.
05 - ASPECTS OF THE EVALUATION
ASSESSMENT OF MACHINES, WITH
EMPHASIS ON AGRICULTURAL TRACTORS, B.Sc. Marija Petrović1, PhD Predrag
Petrović1, PhD Dragoljub Obradović21Institute Kirilo Savić, St. Vojvode Stepe 51, 11000
Belgrade, Serbia, 2Faculty of Agriculture, 11080 Belgrade, St. Nemanjina 6, Serbia.
06 - QUALITY MANAGEMENT AND EMPLOYEE PERFORMANCE, Snežana Knežević,
Tanja Milanović2, Zoran Milanović3, Railway Technical School, Belgrade, Serbia; 2PROQUALITY, Consulting Agency, Belgrade, Serbia; 3The Academy of Criminalistic and Police
Studies, Belgrade, Serbia.
07 – THE IMPLEMENTATION OF FQCE BUSINESS EXCELLENCE MODEL IN
SERBIAN ORGANIZATIONS, Dr Milos Jelic, „Kirilo Savic“ Institute, Belgrade, Serbia
08 – QUALITY ASSURANCE IN RESEARCH PROCESS, Nenko S. Brkljac, PhD,
Technical Test Center, Zoran M. Krsmanovic, PhD, Military academy; Vladimir M. Nikolic,
PhD, B. Sc. Eng. Belgrade Polytechnic
09 - EVELOPMENT OF METROLOGY SYSTEM OF REPUBLIC SERBIA- IN THE PAST,
TODAY AND IN THE FUTURE, V. Zivkovic1, L.Dujovic2, B.Lastro3, 1 Directorate of
Measures and Precious Metals, Belgrade, Serbia, 2 Directorate of Measures and Precious
Metals, Belgrade, Serbia,; 3 Directorate of Measures and Precious Metals, Belgrade,
Serbia
Appendix:
1. IJ AQ Template
UDC 658.5
ISSN 2217-8155
UNITED ASSOCIATION OF SERBIA FOR QUALITY
INTERNATIONAL JOURNAL
ADVANCED QUALITY
No.4 Vol. 40 2012.
Contents
01- QUALITY SYSTEM AS AN EFECTIVE FOR LEARNING ORGANIZATION, Prof.
Dr Miroslav Bobrek, Faculty of mechanical engineering, University of Banja Luka,
BiH-RS
02- STATISTICAL
PROCESS
CONTROL-TECHNIQUES
IN
QUALITY
MANAGEMENT, PhD Branko Djedovic Faculty of Management (FAM) Novi Sad,
Alfa University Belgrade; PhD Rade Knezevic, Faculty of Strategic and Operational
Management, Alfa University Belgrade; BSc Bratislav Drenovac, Serbian Armed
Forces;
03- SCIENTIFIC-TECHNICAL COMMITTE-PHARMACY, Ass. Professor Valentina
Marinković, M.Pharm. Ph.D. Snežana Večerkov- Vukmirović, M.Pharm.,Spec.
04- DETERMINATION OF ENERGY OF ELECTROSTATIC DISCHARGE OF NONCONDUCTIVE MATERIALS FROM THE POINT OF VIEW OF IGNITING
EXPLOSIVE ATMOSPHERES IN ACCORDANCE WITH EUROPEAN
DIRECTIVE 94/9/EC (ATEX), M. TUFEGDŽIĆ, A. ĐURĐEVIĆ, A. VIDENOVIĆ,
Institute for Nuclear Sciences “VINČA“, 11001 Beograd, p p. 522
05- HALF A CENTURY OF QUALITY IN REPUBLIC OF SERBIA PUBLIC SECTOR
– RAILWAY POINT OF VIEW, mr Nikola Dokmanović, dipl.inž. Agencija za
konsalting "Kuća KVALITETA", Gospodska 21, Beograd-Zemun,Republika Srbija;
06- AGROINDUSTRY AND QUALITY MANAGEMENT IN SERBIA1, Gordana
UŠĆEBRKA1, Dragan ŽIKIĆ1, Dragoljub ŠEVIĆ2, Jelena ĆOSIĆ3, Slobodan
STOJANOVIĆ1,1Poljoprivredni fakultet, Novi Sad; 2FTN, Novi Sad; 3VictoriaOil, Šid
07- DEVELOPMENT OF BUSINESS EXCELLENCE AND COMPETITIVENESS OF DOMESTIC
1
2
3
4, ,1
COMPANIES, Dejan Đorđević , Dragan Ćoćkalo , Srđan Bogetić , Cariša Bešić
Professor, University of Novi Sad, Technical faculty “Mihajlo Pupin” in Zrenjanin,
23000 Zrenjanin, Djure Djakovica bb, Republic of Serbia, 2 Assistant Professor,
University of Novi Sad, Technical faculty “Mihajlo Pupin” in Zrenjanin, 23000
Zrenjanin, Djure Djakovica bb, Republic of Serbia, 3Profesor, Belgrade Business
School, 11000 Belgrade, Kraljice Marije 73, Republic of Serbia, 4 Docent, Tehnički
fakultet Čačak, Svetog Save 65, 32000 Čačak, Republika Srbija
08- EHR AS CENTRAL POINT IN eHEALTH OF SERBIA-BLUEPRINT THE
FOUNDATION FOR INNOVATION AND ACTION, Vujotić Ljiljana1,2 Pendić Z3,
Adižes A4., 1 School of Medicine, University of Belgrade, 2Clinical center of Serbia,
Neurosurgery clinic, 3 EUROSYSTEMS, Belgrade, 4 The Voice of Hearth NGO,
Belgrade
09- STANDARDIZED MANAGEMENT SYSTEMS AS THE SUPPORT OF
SUSTAINABLE TRANSPORT DEVELOPMENT, Borka Žunić1, prof. Dr Snežana
Pejčić Tarle2, Mr Nena Tomović3, 1Lumière Lyon2 University, Lyon, 2 Univerzitet u
Beogradu - Saobraćajni fakultet, Beograd, 3Centar za održivi razvoj, AD Železnice
Srbije, Beograd
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