Company / Address
PROMOTOR-IRVA d.o.o.
Dragoslava Srejovića 56, 34000 Kragujevac, Serbia
Tel: +381 34 300 052; Fax: +381 34 337 124
Sites audited as well
Audit/Assessment Report
No.: FO 27_01_032e
Edition: 01/2011
Page 1 of 8
Created: Hackenauer
Reviewed: Kreiter
Released: Scheiber
A-4020 Linz, Am Winterhafen 1, Telefon: (+43 732) 34 23 22,
Fax: (+43 732) 34 23 23, Homepage: www.qualityaustria.com,
Email: [email protected]
Audit/Assessment Report
Order Number:
63266
Standards and regulations:
Type of audit/assessment:
ISO / TS 16949:2009, ISO 9001:2008
1st Surveillance audit
Audit date:
Reporting date:
from 24 to 25.11.2011.
30.11.2011
Exclusions from the Standard(s):
Validity (validities) of the Certificate(s):
No exclusions
T-00102/0 until 29.11.2013.
Q-04049/0 until 29.11.2013.
Checklist(s) used:
EAC Scope(s):
ISO /TS 16949:2002, edition 09/2009
22.1
Audit Representative:
Number of employees in the scope:
Mrs. Miomira Radovic
45
Application for Issuing a Certificate:
Nonconformities:
Model(s):
no
Number:
Application for Continuing the Certificate:
yes
Model(s):ISO / TS 16949:2009
ISO 9001:2008
Further procedure:
ZA
0
ÜA
VA
Planned audit date:
NA
23.11.2012.
ZA – Zertifizierungsaudit – Certification Audit; ÜA – Überwachungsaudit – Surveillance Audit;
VA – Verlängerungsaudit – Recertification Audit; NA – Nachaudit – Post-Audit
Auditors/Assessors:
Name /
Team Leader:
Mr. Dusan Begovic
Name:
No.: FO 27_01_032e
Name:
Name:
Edition:01/2011
Page 2 of 8
Audit/Assessment Report
Table of Contents:
1. General ........................................................................... 4 1.1 Delimiting the system – scope ................................................................................... 4 1.2 Starting point – development since the latest audit .............................................. 4 1.3 Audit objectives as seen by the organization .......................................................... 4 2. Overall impression ............................................................ 4 2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
Strategic statements of the organization ................................................................. 4 Showing strong points.................................................................................................. 4 Showing opportunities.................................................................................................. 4 Statements about the audit objectives (Chapter 1.3) ........................................... 5 Methodology for monitoring and measuring processes ......................................... 5 Priorities and distinct interactions and interrelations ............................................ 5 Statements about process performance................................................................... 5 Systematic processing of hints and recommendations derived from audits..... 5 3. Audit results / major and minor nonconformities / further
procedure .............................................................................. 5 4. Hints and recommendations for quality ................................ 5 5. cc ................................................................................... 7 6. Enclosures ....................................................................... 7 No.: FO 27_01_032e
Edition:01/2011
Page 3 of 8
Audit/Assessment Report
1. General
1.1 Delimiting the system – scope
The 2nd Surveillance Audit based on ISO/TS16949:2009 took place on 2425.11.2011. in company PROMOTOR IRVA d.o.o.
All processes defined in Q Manual and all requirements of standard TS 16949:2009
are included in the scope of the management system (there is no exclusion).
1.2 Starting point – development since the latest audit

There are 2 new persons in management: purchasing manager and marketing
manager.

New project (wheel head cap) for Opel is in releasing phase.

Improvement / optimization of production process (painting before assembling).

Expectation of new jobs for VW and MAGNA.
1.3 Audit objectives as seen by the organization

Conformity to standard ISO / TS 16949:2009 requirements

Identification of Opportunities for improvement

There is no other specific audit objective.
2. Overall impression
2.1 Strategic statements of the organization

Searching for new customers in automotive industry

Consideration of possibility for production new products – not only car jack.

Developing non-automotive products in the scope of existing technology.

Optimization of pressing process.
2.2 Showing strong points

Very good quality and delivery performance (external ppm =0, internal ppm
=288, OTD =100%).

Systematic and consequent implementation of projected quality management
system and further continuous development and improvement in all processes.

Well organize and arrange production.
2.3 Showing opportunities

MSA for attributive gauges: consequent documented new approach (50x3x3)
and definition of acceptance criteria.
No.: FO 27_01_032e
Edition:01/2011
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Audit/Assessment Report

Systematic recording of NC product when it was identified.

Customer Specific Requirements
responsibilities and frequency.
monitoring
and
updating:
definition
of
2.4 Statements about the audit objectives (Chapter 1.3)
Since, there was no specific audit objective, focus was on conformity to standard ISO
/ TS 16949:2009.
2.5 Methodology for monitoring and measuring processes
Each process from Process Model is defined in Process List. There are clearly defined
process performance indicators with clear monitoring frequency and monitoring
responsibility. Also monitoring report is defined for each process. Process performance
indicators are being consequently monitored.
2.6 Priorities and distinct interactions and interrelations
Important interactions between project management, purchasing and production
process were focused during the audit.
2.7 Statements about process performance
Process performance indicators were systematically monitored. Process performances
are very good: external ppm=0, OTD=100% (no cases “out of stocks for PSA),
complaints =0, internal ppm = 288.
2.8 Systematic processing of hints and recommendations derived from audits
Remarks and recommendations following up the last audit were considered, accepted
and implemented.
3. Audit results / major and minor nonconformities / further
procedure
During the audit process, a major or minor nonconformity which could influence to
product quality was not identified.
Based on the audit findings, Auditor proposes to authorized Product Manager in
Quality Austria to continue certificate for ISO / TS 16949 and ISO 9001:2008 until the
next surveillance audit.
4. Hints and recommendations for quality
During the audit the following OFIs (opportunities for improvements) were identified. They
should be considered and implemented on the way suitable for company quality management
system.
No.: FO 27_01_032e
Edition:01/2011
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Audit/Assessment Report
Relating to 4 Quality management system

Customer Specific Requirements are effectively included in Quality Management
System. However, frequency and responsibility for checking and updating could
be documented more precise.

Specifični zahtevi kupca su efektivno uključeni u sistem upravljanja kvalitetom.
Međutim, učestalost i odgovornost za proveravanje i ažuriranje bi mogli biti
preciznije dokumentovani.

Quality records are being effectively kept in paper and as electronic copy in
EDOPS. Effectiveness of keeping external quality records could be improved.
(For plastic granulate PA 66 GF40, receiving inspection record 070/1/03/11,
Quality Certificate is missing)

Zapisi kvaliteta se efektivno čuvaju u papirnom obliku i kao elektronska kopija u
EDOPS-u. Efektivnost čuvanja eksternih zapisa bi se mogla poboljšati (za
plastični granulat PA 66 GF40, prijem 070/1/03/11, nedostaje Certifikat
Kvaliteta)
Relating to 5 Management responsibility

Ok.

U redu.
Relating to 6 Resource management

There is very effective and systematic approach to introduction / training of new
employees in production. It could be consequently implemented also for other
new employees (initial training records for new Purchasing Manager are
missing).

Postoji veoma efektivan i sistematski pristup uvođenju / obučavanju
novozaposlenih u proizvodnji. To bi trebalo dosledno primeniti i za ostale
novozaposlene (zapis o osnovnoj obuci za novog Menadžera nabavke
nedostaje).
Relating to 7 Product realization
Project Management
Project: Wheel head cap, Customer: GM, Car: Astra Insignia

There is effectively implemented systematic approach to PFMEA. However, in
this case, some items are mixed: actually they belong to DFMEA.

Postoji efektivno primenjen sistematski pristup PFMEA. Međutim, u ovom
slučaju, neki detalji su pomešani: oni realno pripadaju DFMEA.
Production

Nonconforming product control is effectively implemented. However, recording
of nonconforming purchased parts (pad – from ”21 Oktobar”) identified in
production should be regular – in time.
No.: FO 27_01_032e
Edition:01/2011
Page 6 of 8
Audit/Assessment Report

Upravljanje neusaglašenim proizvodima je efektivno primenjeno. Međutim,
evidencija neusaglašenih nabavljenih delova (podmetač – od “21 Oktobar”)
utvrđenih u proizvodnji, bi trebalo da bude redovna – blagovremena.
Purchasing

Sanctioned Interpretation SI 01 09 is included in Quality Management System
and consequently implemented. There are a plan and records for audits of
suppliers. However, there are 2 suppliers (SIMAL, Zemax) which have not
continued certificates (from accredited Certification Body) and they are not
included in the plan for suppliers audit.

Odobrena interpretacija SI 01 09 je uključena u sistem upravljanja kvalitetom i
dosledno primenjena. Postoji plan audita isporučilaca i pripadajući izveštaji.
Međutim, 2 isporučioca (SIMAL, Zemax) koja su odustala od certifikacije od
akreditovanog certifikacionog tela, nisu uključena u plan audita kod isporučioca.
Control of measuring and monitoring devices

New approach (50x3x3) for MSA for attributive gauges is effectively
implemented. However, in the related procedure, old approach 20x2x2 is still
remain and acceptance criteria for new approach is not documented.

Novi pristup (50x3x3) izvođenju MSA za atributivna merila je efektivno
primenjen. Međutim, u pripadajućoj proceduri je ostao stari pristup (20x2x2) i
kriterijumi prihvatljivosti za novi pristup nisu dokumentovani.
Relating to 8 Measurement, analysis and improvement

Ok.

U redu.
5. cc

Audit partners: PRPMOTOR IRVA

qualityaustria Customer Service Center

Auditors: Mr Dusan Begovic
6. Enclosures

Audit plan
Kind regards,
Quality Austria
Training, Certification and Evaluation
Ltd.
No.: FO 27_01_032e
Edition:01/2011
Page 7 of 8
Audit/Assessment Report
The commissioned auditor
Mr. Dusan Begovic, M.Sc.
No.: FO 27_01_032e
Edition:01/2011
Page 8 of 8
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